Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically, and information from third parties to provide and improve our services.
Information You Provide
- Account registration information (name, email, phone number)
- Billing and shipping addresses
- Payment information (processed securely by our payment providers)
- Order history and preferences
- Communications with customer support
- Reviews and feedback you submit
Information Collected Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location information (when permitted)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services and communicate with you about your orders and our products.
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and important notices
- Personalize your shopping experience
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (with your consent)
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (payment processors, shipping companies, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure payment processing through certified providers
- Regular security assessments and updates
- Access controls and employee training
- Secure data storage and backup procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. Your Rights and Choices
You have certain rights regarding your personal information, subject to applicable law:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain processing of your personal information
- Marketing Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
FuSheng Spices
New Baneshwor, Ring Road
Kathmandu, Nepal 44600
Email: privacy@fusheng-spices.com
Phone: +977 1-4444-5555
Data Protection Officer: dpo@fusheng-spices.com
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.